Same-day care after delivery
Return & Exchange Policy
If something is not right, contact Singaar House Support on WhatsApp on the same calendar day your order is delivered. Every return or exchange requires approval before the product is sent back.Last updated: 22 September 2026
How to raise a request
Go to Website → Support → WhatsApp and share your order number, registered name or mobile number, the reason for the request, and photos or a short video where relevant—especially for damaged, defective or incorrect products.
Approval comes first
Our support team reviews the request and confirms the next step. Do not send the product back before Singaar House approves the return and provides instructions.
Same-day request rule
The request must be raised on the same calendar day as delivery if you do not like the product, receive a damaged, defective or incorrect product, identify a manufacturing issue, or need another return or exchange review. This is the Singaar House commercial policy and does not remove any mandatory rights available under applicable law.
Condition for an approved return
The product should be unused, unworn and in its original condition, with original packaging and tags or accessories where applicable. Reasonable inspection is allowed to check the product. Keep invoice or order information available.
Damaged, wrong or defective products
After verification, Singaar House may provide a replacement, exchange or refund according to the approved resolution. For eligible issues attributable to Singaar House, the customer should not bear the applicable return-shipping cost.
Change of mind
A change-of-mind, dislike or style-change request must also be raised on the same delivery day. If approved, applicable reverse-shipping charges may be deducted from the refund, and original shipping or COD charges may be non-refundable where applicable.
Exchange availability
Exchange approval depends on product condition, reason, verification and stock availability. If the requested replacement is unavailable, an eligible refund or another approved resolution may be offered; exchange stock is not guaranteed.
Applicable rights
Nothing in this policy is intended to limit any rights or remedies that a customer may have under applicable law.